Thank you for choosing Melogems for your precious gemstone jewelry needs. We are dedicated to providing you with an exceptional shopping experience, including efficient and reliable shipping services. Please read through our Shipping Policy to understand how we process and deliver your orders.

Shipping Policy

1. Shipping Destinations

We currently offer shipping services to customers worldwide. Whether you’re located in Singapore or any other corner of the globe, we are committed to delivering your order to your preferred destination.

2. Processing Time

After placing your order on our website, please allow 1-2 business days for order processing. Our team will carefully inspect and prepare your items for shipment during this time.

3. Shipping Methods and Timeframes

We offer various shipping options to cater to your needs:

  • Standard Shipping: Estimated delivery within 7-14 business days.
  • Expedited Shipping: Estimated delivery within 3-7 business days.

Please note that these timeframes are estimates and may vary due to factors such as customs clearance, remote delivery locations, and unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated based on your location, selected shipping method, and the weight of your order. The exact shipping charges will be displayed during the checkout process before you make the payment.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment’s progress. You can also log in to your Melogems account to view your order history and track your packages.

6. Customs and Duties

For international orders, please be aware that customs and import duties may apply upon reaching your country. These charges are beyond our control and are the responsibility of the customer. To learn more about your country’s customs policies, please contact your local customs office.

7. Address Accuracy

Please ensure that you provide accurate and complete shipping information, including your address, contact number, and any specific delivery instructions. Melogems will not be held responsible for delays or non-delivery resulting from incorrect or incomplete address information.

8. Contact Information

If you have any questions or concerns about your order’s shipping status, please feel free to contact us:

9. Address

Melogems 16 Raffles Quay, #41-01 Hong Leong Building, Singapore 048581

10. Web

Visit our website for more information and to explore our exquisite collection:

By placing an order with Melogems, you agree to comply with our Shipping Policy. We appreciate your trust in us and look forward to serving you with the utmost care and attention to detail.

Note: This Shipping Policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.